Financial Industry Service
SALESFORCE CLOUD FOR ENERGY AND UTILITIES
1AIME aligns, configures, and enables Salesforce Energy and Utilities Cloud to help optimise processes like customer service, field management, and energy distribution. All for seamless integration, improved decision-making, and measurable results.
KEY OPERATIONAL HURDLES IN ENERGY AND UTILITIES
Data spread across disconnected systems, limiting real-time access.
Inconsistent service across channels, lowering customer satisfaction.
Unwanted delays in field technician scheduling and dispatch.
Complexity and time-consuming nature of regulatory compliance.
Manual processes and outdated systems reducing productivity.
Difficulty in balancing sustainability goals with efficiency.
Risks in protecting sensitive data and ensuring privacy compliance.
Challenges in integrating new tech like AI with legacy systems.
Solutions
HOW WE EMPOWER THE ENERGY AND UTILITIES INDUSTRY?
We go above and beyond traditional approaches to deliver a Salesforce solution fully equipped to optimise energy distribution, streamline field service management, and enhance customer engagement.
01
Diagnose
Our process starts with an in-depth scan using AIMcheck to reveal inefficiencies, data gaps, and misaligned processes specific to the energy and utilities industry.
02
Configure
We personalise Salesforce Energy & Utilities Cloud with AI to optimise workflows. We enhance processes like customer service, field management, and energy distribution.
03
Integrate
We integrate Salesforce with your legacy systems, including CIS, billing platforms, and smart grids. Just to ensure smooth data flow and real-time visibility across operations.
04
Enable
Once systems are in place, we train your teams to leverage it all effectively for improved service delivery, operational efficiency, and decision-making.
05
Support
We offer ongoing optimisation to ensure that Salesforce configurations, integrations, and processes continue to deliver measurable improvements over time.
Let’s Talk
EXECUTIVE GRADE AUDIT FOR ENERGY AND UTILITIES INDUSTRY
Our in-depth AIMCheck assessment provides actionable insights, identifies inefficiencies, and delivers a strategic roadmap tailored to optimise your Salesforce systems for the energy and utilities sector.
Why 1AIME?
WHY TRUST 1AIME FOR ENERGY AND UTILITIES SALESFORCE SOLUTIONS?
1AIME offers end to end Salesforce advisory and implementation services to empower energy and utility businesses across the globe. Spot on configurationd and enablement, all for improved productivity and growth.
We Translate Strategy Into Action
We’ve Led the Complex Before
We Put AI at Your Core
We Deliver Wins You Can Measure
We Turn Spend Into Measurable Return
We Fit Around Your Business
We Translate Strategy Into Action
We align decarbonisation, customer, and regulatory strategies with operational models, then embed Salesforce Utilities Cloud to deliver measurable progress towards Net Zero.
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We’ve Led the Complex Before
We have delivered complex programmes across regulated industries, modernising billing, service, and field operations while ensuring compliance with Ofgem and UK ESG standards.
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We Put AI at Your Core
We deploy AI to predict equipment failures, optimise demand forecasting, and identify energy-use trends, turning asset and customer data into operational advantage.
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We Deliver Wins You Can Measure
We keep customers informed across every channel. from branch to mobile to contact centre. All while unifying data from siloed systems and turning it into actionable insights that improve engagement and trust.
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We Turn Spend Into Measurable Return
We prioritise investment in Salesforce capabilities that drive efficiency, from complex automated billing to smart-meter data integration. All while ensuring every pound fuels transformation.
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We Fit Around Your Business
Utility, network operator, or renewables provider. We adapt delivery models and integrate Salesforce with ERP, asset, and trading systems.
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What You’ll Get
DOWNLOAD THE SALESFORCE ALIGNMENT CHECKLIST FOR ENERGY & UTILITIES
Years of expertise in the energy and utilities sector, distilled into one powerful checklist. Grab all the hidden opportunities to optimise service delivery, reduce operational costs, and achieve sustainable growth before your competitors do.
15 proven indicators of Salesforce misalignment in energy and utilities operations
Early signs of inefficient field service, customer disengagement, and AI underuse
Benchmarks for energy distribution efficiency, smart grid integration, and CX
Insights drawn from AIMcheck audits across leading energy and utility companies
Take action now to optimise your systems and stay ahead in the energy and utilities sector.
Testimonials
WHAT ENERGY & UTILITIES LEADERS SAY ABOUT US
Ash is highly knowledgeable and experienced in the field of CRM with speciality in Salesforce. He quickly makes an impact in your business with his astute and insightful questioning of your processes. He’s got great people management skills and a likeable personality.
Visa
Ash was the visionary architect behind transforming Groupon International’s operational backbone. He spearheaded the end-to-end design and integration of Salesforce, uniting fragmented business functions into a single, cohesive platform. His leadership not only drove automation and streamlined the customer journey, but also enabled scalable growth—from 50 to over 10,000 Salesforce users globally. His strategic foresight and relentless pursuit of innovation left a lasting impact on the organisation, making him an invaluable force in any enterprise transformation.
Groupon
Keerthi played a pivotal role in the integration design of a major strategic proposition, navigating a highly complex landscape involving multiple internal systems and third-party suppliers. He demonstrated exceptional initiative by delivering a comprehensive data model of the entire customer journey and uncovering critical, undocumented insights that were key to the project’s success. His ability to go above and beyond—often without being asked—makes him a rare asset and a trusted expert in delivering seamless, end-to-end solutions
Sitecore
Edward has played a pivotal leadership role in expanding the EMEA South region, driving the professional services strategy behind our enterprise software solutions.
With a sharp focus on delivery excellence, he consistently bridges the gap between sales and execution—building trust with customers, developing high-performing regional teams, and ensuring programmes land successfully. His adaptability, strategic mindset and commitment to outcomes make him a key enabler of transformation across complex, multicultural markets. A strong leader and a dependable partner in any sales-driven environment.
Finastra
Edward led the largest consulting region across Iberia, the Mediterranean, Middle East and Africa—navigating the complexities of language, culture and time zones with clarity and purpose.
Through his strategic vision and inclusive leadership style, he empowered teams to consistently deliver against ambitious transformation goals. Edward brings authenticity, focus and the kind of leadership that inspires high performance in even the most challenging environments.
Fenergo
Blog Posts
KEY INSIGHTS FOR ENERGY & UTILITIES GROWTH
WHAT ARE YOU WAITING FOR? UPGRADE NOW.
Reach out to us even if you ain’t sure if Salesforce is right for your energy and utilities business. We’ll help you see how it can transform your operations, enhance efficiency, and drive growth.
FAQ
LET’S CLEAR YOUR CONFUSIONS AND DOUBTS
What is Energy and Utilities Cloud?
Energy and Utilities Cloud is a Salesforce solution designed specifically for the energy and utilities industry. It helps businesses manage customer relationships, optimise field service, automate billing, and integrate data from smart grids, all while enhancing operational efficiency and customer satisfaction.
How can Salesforce benefit my energy and utilities business?
Salesforce Cloud helps optimise customer service, streamline field management, and enhance energy distribution. It integrates real-time data, automates key processes, and improves decision-making to drive efficiency and customer satisfaction.
What makes AIMcheck different from other audits?
AIMcheck is a tailored diagnostic tool for energy and utilities. It identifies inefficiencies, uncovers missed opportunities, and delivers actionable insights to optimise your Salesforce setup, specific to your industry needs.
Can Salesforce support sustainability goals in the energy sector?
Yes, Salesforce helps you track and manage clean energy initiatives, optimise energy distribution, and streamline sustainability reporting, enabling you to achieve and exceed your sustainability goals.
How long does it take to implement Salesforce for energy and utilities?
Well, Salesforce energy and utilities cloud implementation timelines vary depending on your specific requirements. However, we focus on delivering quick wins while ensuring long-term scalability, helping you achieve measurable results in the shortest time possible.