We develop CX strategies that integrate seamlessly across Salesforce Clouds—aligning data, channels, and automation to deliver consistent, high-value engagement at scale.
Salesforce holds the data, runs the channels, and supports service. But CX outcomes depend on how the platform is structured to execute. Now, customers expect seamless, digital-first, and fully informed interactions across every team.
1AIME builds CX strategies that activate directly inside Salesforce. Every journey is mapped to business logic. Every touchpoint flows through structured automation. Every experience performs with precision.
Don’t only focus on designing CX—build the systems that make it deliver.
Our approach to Salesforce CX combines strategic design, platform precision, and AI-powered execution. Each phase supports consistent performance, operational clarity, and measurable value.
Every journey is shaped using predictive insights. Customer signals guide actions, ensuring engagement flows match intent across channels.
We embed live data into Salesforce workflows. Decisions respond to behaviour in real time, reducing delay and enhancing personalisation.
Personalisation is fully structured, not improvised. Content, timing, and touchpoints reflect business goals and customer context.
We design every rollout with built-in governance. Adoption, consistency, and platform integrity are safeguarded from day one.
Everything your team requires to leverage Salesforce for delivering a super-enhanced customer experience.
We design Salesforce-native journey frameworks through persona development, lifecycle mapping, and use case alignment. Every touchpoint is structured for relevance, behavioural intent, and measurable engagement impact.
We integrate Sales, Service, Marketing, and Experience Cloud into one unified CX architecture with aligned objects, workflows, and data models. The result is a seamless, channel-consistent experience built to match enterprise operations.
We implement Einstein Prediction Builder, Next Best Action, and real-time segmentation to enable contextual engagement. Each interaction is tailored based on behavioural signals, customer history, and operational goals.
We effectively configure intelligent case routing, entitlement automation, and macro-driven workflows inside Service Cloud. So, your support journeys are streamlined for SLA compliance, agent efficiency, and fast resolution.
We structure cross-cloud data models, define relationship logic, and clean platform architecture for reporting and visibility. Only to ensure unified, actionable data enables real-time personalisation and accurate performance tracking.
We activate and connect live chat, messaging apps, email, and social media channels via Digital Engagement. So, every customer interaction is properly logged, tracked, and managed within a single, responsive console.
We deploy governance frameworks, manage role-based access, and lead adoption through rigorous training and feedback loops. Continuous improvement cycles ensure CX operations scale with precision and platform integrity.
Ash is highly knowledgeable and experienced in the field of CRM with speciality in Salesforce. He quickly makes an impact in your business with his astute and insightful questioning of your processes. He’s got great people management skills and a likeable personality.
Ash was the visionary architect behind transforming Groupon International’s operational backbone. He spearheaded the end-to-end design and integration of Salesforce, uniting fragmented business functions into a single, cohesive platform. His leadership not only drove automation and streamlined the customer journey, but also enabled scalable growth—from 50 to over 10,000 Salesforce users globally. His strategic foresight and relentless pursuit of innovation left a lasting impact on the organisation, making him an invaluable force in any enterprise transformation.
Keerthi played a pivotal role in the integration design of a major strategic proposition, navigating a highly complex landscape involving multiple internal systems and third-party suppliers. He demonstrated exceptional initiative by delivering a comprehensive data model of the entire customer journey and uncovering critical, undocumented insights that were key to the project’s success. His ability to go above and beyond—often without being asked—makes him a rare asset and a trusted expert in delivering seamless, end-to-end solutions
Edward has played a pivotal leadership role in expanding the EMEA South region, driving the professional services strategy behind our enterprise software solutions.
With a sharp focus on delivery excellence, he consistently bridges the gap between sales and execution—building trust with customers, developing high-performing regional teams, and ensuring programmes land successfully. His adaptability, strategic mindset and commitment to outcomes make him a key enabler of transformation across complex, multicultural markets. A strong leader and a dependable partner in any sales-driven environment.
Edward led the largest consulting region across Iberia, the Mediterranean, Middle East and Africa—navigating the complexities of language, culture and time zones with clarity and purpose.
Through his strategic vision and inclusive leadership style, he empowered teams to consistently deliver against ambitious transformation goals. Edward brings authenticity, focus and the kind of leadership that inspires high performance in even the most challenging environments.
Because we architect customer experiences that work at scale—guided by AI, aligned to C-suite strategy, and executed with the precision your Salesforce platform demands.
AIMCheck is our enterprise-grade assessment designed to uncover execution gaps, data blind spots, and platform misalignment across CX touchpoints. We evaluate how journeys perform inside your Salesforce stack—then deliver a board-ready roadmap for scaling performance, consistency, and customer value.
Or if it suits your team better, schedule a free 30-minute CX consult—we’ll quickly review your Salesforce setup, surface key gaps, and share actionable ways to improve customer experience.
We start with AIMCheck—a full-spectrum CX audit that reveals how customer journeys are executed inside your Salesforce stack and where experience value is underperforming.
Adoption increases when logic is clear and action is intuitive. We design CX flows that align with team roles, system context, and measurable tasks.
We align multi-cloud architecture around customer experience strategy. That means shared data, consistent touchpoints, and unified execution across all clouds.
Yes. We restructure case routing, entitlement logic, and escalation workflows—so service delivery stays accurate, compliant, and experience-driven at every step.
We embed governance, training, and performance tuning into every phase. Our delivery model keeps CX scalable, adoptable, and tightly aligned to business priorities over time.
You’ll get your audit results and bonus guide via email within 24 hours.
